| BA suspends check-in at Terminal 5 |
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| Written by Adrie van der Luijt | |
| Thursday, 27 March 2008 | |
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British Airways has stopped all further check-in of luggage at the brand new Terminal 5 at Heathrow.
The move came after a day in which 43 out of 380 flights were cancelled on Thursday, the first day that the new £4.3 billion terminal building was open to the public. Seven flights took off from Heathrow T5 with no luggage on board at all, while massive queues built up in the terminal building. Passengers arriving were forced to wait for over two hours for their suitcases before the conveyor belts were suddently stopped altogether. Despite extensive test runs, the expected teething problems quickly turned into a full-scale nightmare and created huge frustration among British Airways passengers. British Airways has sole use of the new terminal building. David Frost, director general of the British Chambers of Commerce, said, "The shambles we have seen at Heathrow's new Terminal 5 comes as little surprise. It is yet another depressing chapter for the UK's crumbling transport system and sends a depressing message to businesses around the world." "This is a PR disaster at a time when London and the UK are positioning themselves as global players. We can only hope that this will provide a wake up call as we gear ourselves up to host the Olympics in 2012," he concluded. Related articles
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